cricktx
Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how cricktx ("we", "us", "our", "the Platform") collects, processes, stores, and protects personal data provided by registered members and visitors ("you", "your") when accessing or using any service offered through the cricktx website, including sports betting, live casino, slot games, and associated promotional features.

By creating an account on cricktx or by continuing to use the platform after this Policy has been updated, you acknowledge that you have read this Policy in full and that you consent to the data practices described herein. If you do not agree with any part of this Policy, you must stop using the platform and contact our support team to request account closure.

cricktx is committed to handling your personal information with care, transparency, and in line with responsible data governance principles. This Policy is reviewed and updated periodically to reflect changes in our services, technology, or applicable data protection standards. The effective date at the top of this document indicates when the current version entered into force. We will notify registered members of any material changes via their registered email address.

1.1 Data Controller

For the purposes of this Policy, cricktx acts as the data controller in respect of personal data collected directly through the platform. Where personal data is processed by third-party service providers — such as payment gateway partners or game software studios — those providers act as data processors and are bound by contractual data processing agreements that require them to handle your data only in accordance with our instructions and applicable data protection standards.

1.2 Scope

This Policy covers all personal data collected through the cricktx website and any associated mobile-optimised interfaces. It does not cover third-party websites or services that may be referenced for informational purposes. cricktx is not responsible for the privacy practices of any third-party website, and we encourage you to review the privacy policies of any external service before providing them with your personal data.

2. Data We Collect

cricktx collects personal data through several channels: directly from you when you register an account or interact with the platform; automatically through technical systems as you use the website; and from third-party partners where this is necessary for identity verification or payment processing. The categories of data we collect are outlined below.

2.1 Registration Data

When you create a cricktx account, we collect the following information:

• Full legal name
• Date of birth (used for mandatory 18+ age verification)
• Residential address (including city and district within Bangladesh)
• Email address
• Mobile phone number
• Preferred currency (Bangladeshi Taka — BDT)
• Username and encrypted password

2.2 Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) process, we may request copies of identity documents to verify your identity before processing withdrawals or in response to unusual account activity. Documents we may request include:

• National Identity Card (NID)
• Passport (biographical data page)
• Driver's licence
• Proof of residential address (utility bill, bank statement, or government-issued document dated within 90 days)

2.3 Transaction and Financial Data

We collect records of all deposits, withdrawals, and betting transactions made through your account. This includes transaction amounts in BDT, the payment method used (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, or BRAC Bank), transaction timestamps, and transaction reference numbers. We do not store full payment account credentials — payment processing is handled securely by our certified third-party payment gateway partners.

2.4 Technical and Usage Data

When you access the cricktx platform, our systems automatically collect certain technical data, including:

• IP address and approximate geographic location (country and city level)
• Device type, operating system, and browser version
• Session timestamps and duration
• Pages visited, features used, and games played
• Betting patterns and game history (used for responsible gaming monitoring)
• Referral source (how you arrived at the cricktx website)

2.5 Communications Data

If you contact our support team via live chat or email, we retain records of those communications, including the content of your messages and any attachments you send. This data is used to resolve your query, improve our support service, and maintain a record of the assistance provided to your account.

Data Category	Examples	Legal Basis
Registration Data	Name, DOB, address, email, phone	Contract performance
KYC / Identity Data	NID, passport, proof of address	Legal obligation
Financial Data	Deposits, withdrawals, bKash/Nagad records	Contract performance / legal obligation
Technical Data	IP address, device info, session logs	Legitimate interest / security
Communications Data	Support chat logs, emails	Legitimate interest / contract performance
Cookies / Tracking	Session cookies, analytics identifiers	Consent

3. How We Use Your Data

cricktx uses the personal data we collect for specific, clearly defined purposes. We do not process your data in ways that are incompatible with the purposes described at the time of collection. The primary purposes for which we use your personal data are:

3.1 Account Management and Service Delivery

The core purpose for collecting your registration data is to create and maintain your cricktx account, verify your identity and age, process deposits and withdrawals in Bangladeshi Taka (BDT), record your betting and gaming activity, and provide you with access to the full range of sports betting, live casino, and slot gaming services available on the platform.

3.2 Security and Fraud Prevention

Technical and usage data — including IP addresses, device fingerprints, and session logs — is used to monitor for suspicious activity, prevent unauthorised account access, detect and investigate fraud, money laundering, and prohibited betting conduct (such as the use of automated betting software or multi-accounting), and to protect the integrity of the cricktx platform and the fairness of the gaming environment for all members.

3.3 Responsible Gaming

cricktx uses betting pattern data, session frequency, and account activity records to monitor for signs of problem gambling behaviour in accordance with our responsible gaming obligations. If our systems flag unusual patterns consistent with compulsive gambling, our responsible gaming team may contact you to offer support, apply voluntary limits, or implement protective measures on your account. This use of your data is carried out in the interest of player welfare and is a core component of our commitment to safe gambling. For more information, visit our Responsible Gaming page.

3.4 Legal and Regulatory Compliance

We are required to retain certain categories of data — including identity records, transaction history, and KYC documentation — for defined periods in order to comply with applicable anti-money laundering (AML) obligations and financial record-keeping requirements. Where we are required by law or a legitimate order from a competent authority to disclose your personal data, we will do so in accordance with that legal obligation.

3.5 Service Communications

We use your email address and phone number to send you essential service communications, including account verification emails, transaction confirmation notifications, withdrawal status updates, and important changes to our Terms & Conditions or this Privacy Policy. These communications are not optional — they are a necessary part of delivering the cricktx service. Promotional communications (such as bonus offers, BPL promotions, or seasonal campaign notifications) are sent only where you have provided your consent and may be opted out of at any time.

4. Data Sharing & Disclosure

cricktx does not sell, rent, or trade your personal data to third parties for commercial purposes. We share your data only in the limited circumstances described below, and only to the extent necessary for the specific purpose in question.

4.1 Payment Processing Partners

To process your deposits and withdrawals, we share the minimum necessary transaction data with our certified payment gateway partners, which facilitate transactions via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank. These partners receive only the data required to execute and record the transaction and are contractually prohibited from using your data for any other purpose.

4.2 Game Software Providers

To deliver casino and slot game content, we work with established game studios including Evolution Gaming, Pragmatic Play, Ezugi, NetEnt, Microgaming, Spribe, and Play'n GO. A session token and account identifier may be passed to these providers when you launch a game. These providers do not receive your full personal profile, payment details, or identity documents — only the session data required to launch and record your game session.

4.3 Identity Verification Services

In some cases, we may use a third-party identity verification provider to assist with the KYC process. Where this occurs, your identity documents are processed securely by that provider under a strict data processing agreement and are not retained by the provider beyond the verification process.

4.4 Legal Disclosure

We may disclose your personal data to law enforcement agencies, regulatory bodies, courts, or other competent authorities if we are required to do so by applicable law, court order, or legitimate legal process. We may also share data where we reasonably believe disclosure is necessary to prevent fraud, protect the safety of any person, or defend cricktx's legal rights in any legal proceedings.

5. Cookies Policy

cricktx uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your preferences, and to help us understand how members use the site so we can continue to improve the experience. This section explains what cookies we use and why.

5.1 What Are Cookies?

Cookies are small text files placed on your device by websites you visit. They are widely used to make websites work efficiently and to provide information to website operators. Cookies cannot execute programmes or deliver viruses to your device. Most web browsers allow you to control the use of cookies through browser settings.

5.2 Categories of Cookies We Use

Cookie Type	Purpose	Duration
Essential Cookies	Required for login sessions, account security, and core platform functionality. Cannot be disabled.	Session / up to 30 days
Functional Cookies	Remember your language preference (English), display settings, and last-used payment method for faster checkout.	Up to 12 months
Analytics Cookies	Help us understand which pages and features are used most frequently so we can improve the platform. Data is aggregated and anonymised.	Up to 24 months
Security Cookies	Support fraud detection, bot prevention, and unusual login monitoring.	Session / up to 90 days

5.3 Managing Cookies

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling essential cookies will prevent you from logging in to your cricktx account and using the platform's core features. Instructions for managing cookies in major browsers are available through those browsers' official help documentation.

6. Data Retention

cricktx retains personal data for different periods depending on the category of data and the legal or operational basis for retaining it. We do not retain personal data for longer than is necessary to fulfil the purpose for which it was collected or to comply with applicable legal obligations.

6.1 Active Accounts

For members with an active cricktx account, we retain all registration data, transaction records, KYC documentation, and account activity logs for the full duration of your membership. This is necessary to deliver the platform's services, maintain account integrity, and comply with AML record-keeping obligations.

6.2 Closed Accounts

Following the closure of your cricktx account — whether at your request or as a result of a breach of our Terms & Conditions — we retain your identity records, transaction history, and KYC documentation for a minimum period of five years from the date of account closure. This retention period reflects standard financial record-keeping requirements. After this period, data is securely and permanently deleted or anonymised.

6.3 Self-Excluded Accounts

Where an account has been self-excluded at the player's request under our Responsible Gaming programme, we retain a record of the self-exclusion to prevent the member from opening a new account during the exclusion period. This record is retained for the full duration of the self-exclusion term and for a reasonable period thereafter to support re-exclusion if requested.

6.4 Communications and Support Records

Support chat logs and email correspondence are retained for a period of three years from the date of the interaction. This retention allows us to reference previous communications when handling follow-up queries and to maintain a documented history of support provided to each member.

7. Your Privacy Rights

As a cricktx member, you hold specific rights in relation to your personal data. We are committed to honouring these rights promptly and without unnecessary delay. To exercise any of the rights described below, please contact our support team via live chat or by emailing support@cricktx with the subject line "Data Privacy Request".

7.1 Right of Access

You have the right to request a copy of the personal data that cricktx holds about you. Upon receiving a valid access request, we will provide you with a summary of the categories of data held, the purposes for which it is processed, and, where technically feasible, a copy of the data itself. We will respond to access requests within 30 days of receipt.

7.2 Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. You may update basic account details — such as your email address, phone number, or residential address — directly through your account settings at any time. For corrections to identity documents or date of birth, please contact our support team with supporting documentation.

7.3 Right to Erasure

You may request that cricktx delete your personal data where: (a) the data is no longer necessary for the purpose for which it was collected; (b) you withdraw consent and no other legal basis for processing exists; or (c) the data has been processed unlawfully. Please note that this right is subject to our legal obligations — we are required to retain certain categories of data (such as transaction records and KYC documents) for defined minimum periods regardless of a deletion request. We will clearly explain which data can be deleted immediately and which must be retained when responding to your request.

7.4 Right to Restrict Processing

You may request that we restrict the processing of your personal data in certain circumstances — for example, while a rectification request is being reviewed, or where you have objected to processing and we are assessing the grounds for that objection. Restricted data will be stored but not actively processed.

7.5 Right to Object

You have the right to object to the processing of your personal data where that processing is based on our legitimate interests. This includes the right to opt out of promotional email communications at any time by contacting our support team or using the unsubscribe mechanism included in any promotional email we send you. You cannot opt out of essential service communications.

7.6 Right to Data Portability

Where data processing is based on your consent or on a contract, and is carried out by automated means, you have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format. We will provide account data exports in CSV or JSON format upon request, processed within 30 days.

8. Data Security

cricktx takes data security seriously and applies a multi-layered technical and organisational security framework to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction.

8.1 Technical Safeguards

All data transmitted between your device and our servers is protected by 256-bit SSL/TLS encryption. Our servers are hosted in secure data centres with physical access controls, redundant power systems, and 24/7 monitoring. Account passwords are stored using industry-standard one-way cryptographic hashing — we do not store your password in any recoverable form and will never ask you to provide it via email or chat.

8.2 Access Controls

Access to personal data within the cricktx organisation is restricted on a strict need-to-know basis. Employees and contractors who have access to personal data are bound by confidentiality obligations and receive data protection training as part of their onboarding. Access logs are maintained and reviewed regularly for any anomalous activity.

8.3 Account Security — Your Responsibilities

While cricktx maintains robust platform-level security, the security of your account also depends on you. You are responsible for keeping your password confidential, using a strong and unique password for your cricktx account, enabling two-factor authentication (2FA) where offered, and logging out of your account when using a shared or public device. If you suspect that your account has been compromised, contact our support team immediately at support@cricktx.

8.4 Data Breach Response

In the unlikely event of a data breach that poses a risk to the rights and freedoms of our members, cricktx will take immediate containment and remediation action. Affected members will be notified without undue delay with details of the nature of the breach, the categories and approximate volume of data affected, and the steps being taken to address it. We maintain an incident response plan that is tested and updated regularly.

8.5 Contact for Privacy Concerns

For any question, concern, or request relating to your privacy or the data practices described in this Policy, please contact our support team via live chat in your account dashboard (available 24 hours a day, 7 days a week) or by emailing us at support@cricktx. We are committed to resolving all privacy-related inquiries promptly and transparently.